Refund Policy

Lectio Guardians Refund Policy

At Lectio Guardians, we strive to provide high-quality editing and proofreading services. We understand that circumstances may arise where a refund is necessary. This policy outlines our refund procedures.

Payment Terms

Payment is due upon completion of services, unless otherwise agreed upon in writing.
- We accept bank transfer payments.

Refund Eligibility

Clients may be eligible for a full or partial refund under the following circumstances:
- We fail to deliver services as agreed upon.
- Services are not completed to a satisfactory standard.
- Refunds will not be provided for:
- Client dissatisfaction with the edited work due to personal preferences or changes in project scope.
- Client failure to provide necessary information or feedback.

Refund Process

- Clients must notify us in writing of their intention to request a refund, stating the reason.
- We will review the request and respond within 3 business days.
- If approved, refunds will be processed within 2 business days to the original payment method.

Partial Refunds

- If a project is partially completed, we may offer a partial refund based on the work completed.
- The amount of the partial refund will be determined on a case-by-case basis.

Cancellation

- Clients may cancel services at any time by notifying us in writing.
- Upon cancellation, we will:
- Stop work on the project.
- Invoice the client for work completed up to the cancellation date.

If you have any questions or concerns about our refund policy or would like to request a refund, please contact us at lectioguardians@gmail.com or +27 71 353 1035.

This policy is subject to change, and any changes will be posted on our website.

By engaging our services, you acknowledge that you have read and understood our refund policy.